Privacy Policy

Effective Date: April 2026
Company: Backstaff Solutions
Website: https://backstaff.com.au/

1. Introduction

Backstaff Solutions (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By visiting our website or engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this Policy.

2. What Personal Information We Collect

The types of personal information we collect depend on the nature of your interaction with us. We may collect:

  • Contact Information: Name, email address, phone number, and business address.

  • Business Details: Job title, company name, ABN/ACN, and operational information relevant to the services we provide.

  • Financial Information: Billing details, bank account information, or credit card details required for payment of services and bookkeeping purposes.

  • Service-Related Data: Information related to vehicles, repair estimates, insurance claims, or assessing details provided to us in the course of delivering our back-office services. (Note: Where you provide us with personal information regarding your own clients/customers, you must ensure you have their consent to share this data with third-party service providers like us).

  • Technical Data: IP address, browser type, device identifiers, and website interaction data collected via cookies.

3. How We Collect Personal Information

We collect personal information in a variety of ways, including:

  • Directly from you: When you fill out a contact form on our website, call us, email us, or engage our services.

  • During service delivery: When you upload documents, estimates, or financial records to our systems.

  • Automatically: When you browse our website, using cookies and similar tracking technologies.

  • From third parties: We may occasionally collect information from public registers, industry databases, or referring partners.

4. Why We Collect Your Personal Information

We collect, hold, and use your personal information for the following primary purposes:

  • To provide our remote back-office services (including estimating, parts coordination, assessing, and bookkeeping).

  • To manage client accounts, process payments, and issue invoices.

  • To respond to inquiries, support requests, and provide customer service.

  • To improve our website, services, and marketing efforts.

  • To send you relevant industry updates, service offers, or newsletters (you can opt-out at any time).

  • To comply with our legal and regulatory obligations.

5. Disclosure of Personal Information

We do not sell your personal information. We may disclose your information to:

  • Service Providers: Third-party vendors who assist us with IT, cloud hosting, payment processing, or software platforms used for estimating and bookkeeping.

  • Contractors: Our remote workforce or assessing partners who require the information to perform tasks on your behalf.

  • Legal Authorities: If required or authorised by law, or to protect our legal rights.

6. Overseas Disclosure

As a provider of remote back-office solutions, we may utilise cloud-based software or remote workforce team members located outside of Australia. When we disclose personal information overseas, we take reasonable steps to ensure that the overseas recipient complies with the Australian Privacy Principles and maintains strict confidentiality and security protocols.

7. Data Security and Storage

We take the security of your data seriously. We hold personal information in both electronic and hard copy forms (where necessary). We implement reasonable administrative, technical, and physical safeguards to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure servers, encryption, access controls, and regular system audits.

8. Cookies and Website Analytics

Our website uses cookies to enhance user experience and analyse website traffic. A cookie is a small text file placed on your device. You can configure your browser to refuse cookies; however, this may limit your ability to use certain features of our website. We may also use tools like Google Analytics to understand how visitors interact with our site without identifying individual users.

9. Accessing and Correcting Your Information

Under the Privacy Act, you have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate, out-of-date, or incomplete.
To make a request, please contact us using the details below. We will respond within a reasonable timeframe (usually 30 days).

10. Privacy Complaints

If you believe we have breached the Australian Privacy Principles and wish to make a complaint, please contact us in writing. We will investigate your complaint and respond to you in writing within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The updated policy will be published on our website, and the “Effective Date” at the top will be amended accordingly.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact our Privacy Officer:

Backstaff Solutions
📍 Address: 246 Pacific Highway, Crows Nest NSW 2065, Australia
📞 Phone: (02) 5135 2502
✉️ Email: info@backstaff.com.au (Update to a specific privacy email if applicable, e.g., privacy@backstaff.com.au)
🌐 Website: https://backstaff.com.au/

02 5135 2502